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Knowledge Base (7)

  1. Data Import slower than usual

    Answer: Environment: Data Import Wizard Oracle B2C Service, all versions Resolution: Depending of the type and the volume of what you are trying to import in your site using Data Import Wizard you...

  2. Maintaining a Healthy Site Series: Learning to Upgrade through Minecraft (4 of 5)

    Answer: My kids love   Minecraft . It’s a decidedly low-tech game that nonetheless draws you in by letting you go anywhere you want and build whatever you can dream up.  It’s a bit like  ...

  3. Disable the Chat Transfer

    Answer: Environment : Agent Browser UI (BUI), B2C Service Chat API, Oracle B2C Service Issue : I am unable to manipulate the chat API to disable the transfer button. Resolution : The chat API is managed...

  4. Translate incoming and outgoing messages on an incident

    Answer: Environment :  Oracle B2C Service   Resolution : Language translation is supported on both incoming and outgoing messages from within the Browser UI. With the correct permissions, an agent...

  5. How Developing in Customer Portal is Like Ordering a Pizza

    Answer: Our site is very customized. As site ID 1, we have had a long time to develop to our own needs. So much so that, when I find a standard widget in use, I'm a little impressed. However, I am often...
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Documentation (4)

  1. Link to a URL

    Perform Mathematical Calculations In Rules monthly income: 5000 the household's monthly deductions: 750 the household's adjusted monthly Last Updated: 02/20/2025

  2. Link to a URL

    Customer Portal ('RightNow.Chat.Controller.ChatCommunicationsController.setEndUserActivityStatus("' + ActivityState.LISTENING + '")', 5000 ); }, /** * This defines the Last Updated: 10/23/2018

  3. Link to a URL

    Use Simple Global Input Data ": "date" }, " lucky ": { "type": "number" } } } The data is Last Updated: 02/20/2025

  4. Link to a URL

    Customer Portal ); // Lucky ! this exact state has already been seen. Just return the cached state if Last Updated: 10/23/2018
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