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  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...

  • Two second guideline for synchronous CPMs

    Environment Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Issue: In terms of the length of time to process the script, how to I know if my...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • Result limitations when performing ROQL queries

    Environment: Oracle B2C Service, all supported versions Resolution: Depending on whether the query is executed on the reporting (replication) database or on the operational database, the limits for...

  • Execution details of asynchronous CPMs

    Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

  • Exporting threads is limited to 4000 characters

    Environment:  Editing text length of report results, Column format options Analytics, Oracle B2C Service Resolution: There is a default character limit set within reports of 4000 characters...

  • CURL calls refencing incidents

    Environment: Customer Portal, Data Warehouse   Issue: The Customer Portal is returning a HTTP 404/500 not found.   Resolution: The Customer Portal calling itself is not supported.  To...

Documentation (2)

  1. Link to a URL

    Customer Portal ('RightNow.Chat.Controller.ChatCommunicationsController.setEndUserActivityStatus("' + ActivityState.LISTENING + '")', 5000 ); }, /** * This defines the Last Updated: 10/23/2018

  2. Link to a URL

    Customer Portal ); // Lucky ! this exact state has already been seen. Just return the cached state if Last Updated: 10/23/2018
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