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Knowledge Base (475)

  1. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  2. What are techmail considerations I need to know?

    Answer: Environment: Techmail Oracle B2C Service Resolution: Considerations for techmail:   (Note the below does not apply to the techmail on demand feature  What is Techmail On Demand?...

  3. Long-term and Short-term solved counts

    Answer: Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...

  4. How to Access Configuration Assistant

    Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  5. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...
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Documentation (601)

  1. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022

  2. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 08/19/2024

  3. Link to a URL

    Update YUI 2 Code to YUI 3 to YUI 3 You can use these steps to update from YUI 2. Configuring B2C Service for the Customer Last Updated: 06/27/2022

  4. Link to a URL

    Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 06/27/2022

  5. Link to a URL

    Migrate Widgets to Framework Version 3 Framework Version 3 You must edit the files generated by the Code Assistant in order to add the Last Updated: 08/19/2024
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