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Knowledge Base (318)

  1. How to Access Configuration Assistant

    Updated Answer: Environment: Oracle Cloud Console / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see  Answer ID 12490: Accessing My Services and...

  2. DKIM email authentication configuration

    Answer: Environment: DKIM (DomainKeys Identified Mail), Email authentication Oracle B2C Service Resolution: DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

  3. Open option is grayed out in the attachments tab

    Answer: Environment: File Attachments, Configuration Settings Permission allowing agents to open file attachments Issue: When accessing the attachments tab in a workspace, the "Open" option is grayed out and...

  4. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  5. Quick Search Filters follow report definition filter order

    Answer: Environment:   Analytics - Quick Search reports Oracle B2C Service   Issue:   We set filter position in Filter Editor > Edit Logical Expression and see the desired filter order...
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