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Knowledge Base (33)

  1. Oracle B2C Service Maintenance FAQs

    Answer: Environment: Maintenance windows Oracle B2C Service Resolution: Below are Frequently Asked Questions for End-Users regarding open scheduled change windows to update the Management Framework of...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...

  4. Building a Successful Relationship with Support

    Answer: Video is now available for our recent webinar, "Building a Successful Relationship with Support", in which two of our support managers discussed how to build and maintain that productive partnership...

  5. Ma_trans Purging

    Answer: Environment: All sites, Utilities, Dataminer Issue: Data older than 400 days is missing in the ma_trans table. Resolution: The Dataminer utility moves some data from the ma_trans table to...
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Documentation (89)

  1. Link to a URL

    What's new in Intelligent Advisor? were released in 24A and 23D Monthly Updates 1 and 2. Tip: To keep up-to-date on Intelligent Last Updated: 04/22/2024

  2. Link to a URL

    B2C Service compatibility B2C Service: B2C Service 22A B2C Service 22B B2C Service 22C B2C Service 22D B2C Service 23A Last Updated: 04/22/2024

  3. Link to a URL

    Examples: Start an interview with entity level data this JSON is: %7B% 22children % 22 %3A%5B%7B% 22child_name % 22 %3A% 22alfred % 22 %7D%2C%7B% 22child_name % 22 %3A Last Updated: 04/22/2024

  4. Link to a URL

    Examples: Start an interview with global data ": "John Smith"} The URL encoding for this JSON is: %7B% 22name % 22 %3A%20% 22John %20Smith% 22 %7D In a Last Updated: 04/22/2024

  5. Link to a URL

    Custom control parameter reference ;/session-data> opa-session=%3C%3Fxml+version%3D%221.0% 22 +%3F%3E%3Csession-data+xmlns%3D% 22http %3A%2F Last Updated: 04/22/2024
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