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Knowledge Base (38)

  1. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  2. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  3. Description of chat events

    Answer: Environment: B2C Service Chat Resolution:     Review the below table for a brief description of chat events within B2C Service Chat: Event ID Event Name Description 1 Agent Post Occurs when...

  4. Chat Maintenance

    Answer: Environment: B2C Service Chat, Chat Maintenance Oracle B2C Service Resolution: The B2C Service Chat is a single-version service that is updated without user impact. Product Development will regularly...

  5. Oracle B2C Service Maintenance FAQs

    Updated Answer: Environment: Maintenance windows Oracle B2C Service Resolution: Below are Frequently Asked Questions for End-Users regarding open scheduled change windows to update the Management Framework of...
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Documentation (81)

  1. Link to a URL

    What's New In Intelligent Advisor? slightly different path through the loop is identified November 2023 (Release 23D ) Decision Last Updated: 04/22/2025

  2. Link to a URL

    Examples: Start an Interview with Entity Level Data this JSON is: %7B% 22children % 22 %3A%5B%7B% 22child_name % 22 %3A% 22alfred % 22 %7D%2C%7B% 22child_name % 22 %3A Last Updated: 02/20/2025

  3. Link to a URL

    Examples: Start an Interview with Global Data ": "John Smith"} The URL encoding for this JSON is: %7B% 22name % 22 %3A%20% 22John %20Smith% 22 %7D In a Last Updated: 02/20/2025

  4. Link to a URL

    Custom Control Parameter Reference ;/session-data> opa-session=%3C%3Fxml+version%3D%221.0% 22 +%3F%3E%3Csession-data+xmlns%3D% 22http %3A%2F Last Updated: 02/20/2025

  5. Link to a URL

    Develop a Custom Control Handler % 22myFirstKey % 22 %3EmyFirstValue%3C%2Fproperty%3E%3Cproperty+key%3D% 22mySecondKey % 22 %3EmySecondValue Last Updated: 02/20/2025
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