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Knowledge Base (22)

  1. Adding contact fields to the top of the Survey Results page

    Answer: Environment : Surveys, survey_common.phph, survey_results.php Resolution :  Currently, this file is not editable.  A managed services engagement is needed to customize the output of...

  2. Unable to open Reports Explorer in BUI

    Answer: Environment: Browser User Interface (BUI), Oracle B2C Service, all versions Issue: On some workstations (PC) "Unknown application error" returned while opening Reports Explorer. Resolution: In...

  3. File attachment errors in an incident

    Answer: Environment: All versions, File Attachment Server (FAS) Resolution: When you get an error such as, There was an error uploading a file attachment for this incident, submit a service request via Ask...

  4. Error "Problems During Load - Unknown" during export to Excel file

    Answer: Environment: Analytics, Oracle B2C Service all versions Resolution: Error  "Problems During Load - Unknown" is an MS Excel engine error. It returned when at least one of...

  5. Restricting computers or hosts that can access the Oracle B2C Service console and end-user pages

    Answer: Environment: Configuration Settings Oracle B2C Service, All versions including Browser User Interface (BUI) Resolution: The SEC_VALID_ADMIN_HOSTS  setting defines which hosts are allowed to...
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Documentation (7)

  1. Link to a URL

    Function Reference for Web-Authored Rules (French) logiques Syntax Description si Utilisé à la fin d'une ligne de conclusion pour signaler une règle Last Updated: 03/20/2025

  2. Link to a URL

    Function Reference for Web-Authored Rules (Spanish) . Conectores lógicos Syntax Description si Se usa al final de una línea de conclusión para indicar Last Updated: 03/20/2025

  3. Link to a URL

    Configure Your Company Deployment prompted by the agent. If the customer is using a PC or laptop, the launch point displays by Last Updated: 08/18/2022

  4. Link to a URL

    Function Reference for Policy Modeling Rules (French) dans les règles d'Intelligent Advisor. Table 1. Connecteurs logiques Syntaxe Description si Last Updated: 04/22/2025

  5. Link to a URL

    Function Reference for Policy Modeling Rules (Spanish) lógicos Sintaxis Descripción si Condición que puede aparecer al final de una línea de conclusión Last Updated: 04/22/2025
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