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Knowledge Base (62)

  1. Password maximum limit of 20 characters

    Answer: Environment : Oracle B2C Service, Password configuration Issue: When setting the password for an account within Account Editor, I pasted in a password longer than 20 characters and confirmed I can...

  2. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  3. CSV attachments not being handled properly in incident

    Answer: Environment: Incoming Emails, File Attachments Oracle RightNow Service Resolution: This behavior has been seen when automated emails are being generated by an outside source and is due to the...

  4. Browser User Interface Updates

    Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...

  5. Description of Action ID's in Clickstreams

    Answer: Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...
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