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Published Answers

  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Mail API per-process limit of 200 emails

    Environment: Connect for PHP (CPHP) API, Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: The 200 email recipient limitation described in...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • REST API request showing Invalid CORS origin error

    Environment: Starting from Oracle B2C Service version August 2017 Issue: The following error is received when making a REST incident request: {   ...

  • Enabling API suppression in Connect for PHP Customizations

    Environment: Process Designer, Custom Process Model (CPM), Connect for PHP API All product versions Resolution: Suppression is important to prevent rules, external events and/or custom processes from...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Delete Custom Process Model Script (CPM)

    Environment: Process Designer, Custom Processes (CPM), Service Process Model (SPM) All product versions Resolution: There is a specific order that must be followed to completely delete a CPM...

  • Disabling the /app/ask page in Customer Portal

    Environment: Customer Portal (CP) - Enduser pages Oracle B2C Service Issue: I do not want to allow customers to submit incidents via this page. Resolution: Disabling the /app/ask page can be done by...
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