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Published Answers

  • The cache control max-age on RightNow.Client.js

    Environment Oracle Cloud Service - all releases Resolution Cache control max-age values for JS resources are not set via Oracle Cloud Service configuration settings or Customer Portal code. This is...

  • Label names for interfaces which have the same language

    Environment: Interface labels, All versions Issue: When trying to set up unique names for our interface labels, the label name appends to all the interfaces which are in the same language...

  • The required changes to migrate from CCOM v1.2/1.3 to CCOM v1.4

    Environment:CCOM, Connect PHP, Connect REST, Connect Web Service for SOAP Resolution:The 17C Oracle B2C Service release introduced Connect Common Object Model (CCOM) v1.4. CCOM v1.4 delivered...

  • Managing Asynchronous CPMs

    Environment:Process Designer, Custom Process Model (CPM) / Service Process Model (SPM)All product versionsResolution:Asynchronous CPMs run in a queue, with records processing in a first-in/fist-out...

  • Firing a CPM from a rule based on object source

    Environment: Oracle B2C Service, business rules, object event handlers Issue: Suppose you have a business rule that checks to see if an incident's source equals a certain value. The rule's...

  • Workspaces don't show the same field names as reports.

    Environment:  All versions, reports, workspaces. Issue: I know that there are certain fields in a table, but when I try to add them to a workspace, I cannot find them in the insert controls...

  • Execution details of asynchronous CPMs

    Environment: CPMs, SPMs, Reports. Resolution:The admins can view the ‘CPM Process Log’ Report [ID 13194] under Public Folders via Report Explorer. The admins can search the report using the...

  • Anatomy of a CPM (Custom Process)

    Environment: Process Designer, Custom Process Model (CPM), Service Process Model (SPM) All product versions Resolution: There are three main components of a Custom Process (or Object Event...

  • CPM/Process Designer Best Practices and Guidelines

    Environment:Process Designer, Custom Processes (CPM)All product versionsResolution:Click here to view product documentation on 'Best Practices: Testing Object Event Handler Scripts'. The following...

  • CPM logging record retention

    Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) Oracle B2C Service Resolution: CPM logging records are retained for seven days. For further details see...
End of results.

Documentation (3)

  1. Link to a URL

    Operational Overview gaming consoles available today. A driving principle for ABC is to constantly keep their customers Last Updated: 02/08/2023

  2. Link to a URL

    OCBManager Methods and Properties Co-browse iOS In-App SDK version. NSString *supportedOSVersion ALL Gets the supported OS version Last Updated: 08/18/2022

  3. Link to a URL

    operating system computer by a boot­strap program, manages all other programs in a computer. UNIX, Windows, VMS, OS /2 Last Updated: 02/18/2022
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