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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
REST API: Not Allowed: Cannot perform requested function or action

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request: "Not Allowed: Cannot perform requested function or action" Resolution: When using...
Poor performing query - too many rows examined

Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions Resolution: When ROQL query is run from one of the Oracle B2C Service...
Too many items in operation - exceeds internal limit of 1000 items per operation

Environment: Public APIs (Connect REST, Connect Web Services for SOAP) All product versions Issue: We are seeing an API response stating: Too many items in operation - exceeds internal limit of 1000...
Technical Documentation and Sample Code

When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

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Documentation (18)

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Customer Portal » \RightNow\Controllers\Pta data sent was not in the format expected. ERROR_INVALID_DATA_FORMAT Error Code 19 : The Last Updated: 10/23/2018
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Report Designer in BUI — User Guide configure charts 19 Arrange sections, text, images, and records 20 Create drilldown levels 21 Last Updated: 10/08/2026
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Additional Considerations When Using Element Manager Release 19B or newer. Message bases Only custom message bases are supported and your B2C Service Last Updated: 10/08/2026
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Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 09/09/2022
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Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 08/23/2026
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Add or Edit a Recurring Schedule for a Broadcast Mailing mailing could be sent every two weeks on Tuesday, or every month on the 7th and 19th . Clear All Click Last Updated: 06/16/2022
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Schedule a Report month on the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check Last Updated: 08/23/2026
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Schedule a Report month on the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern Last Updated: 09/09/2022
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Add or Edit a Recurring Broadcast Survey Schedule the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check boxes Last Updated: 09/09/2022
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Add or Edit a Recurring Broadcast Survey Schedule the 7th and 19th . Clear All Click this text to clear all selected recurrence pattern check boxes Last Updated: 08/23/2026

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