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Knowledge Base (187)

  1. Technical Documentation and Sample Code

    Answer: When considering the use of sample code found here or elsewhere within Oracle B2C Service properties, be aware that such code is not and will not be supported by the Oracle B2C Service Technical...

  2. Documentation for Oracle B2C Service Products

    Answer: Oracle B2C Service documentation includes detailed help for product configuration and customization, installation and update procedures, release resources, and additional guides. Supported...

  3. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  4. Chat transcript is not saved in the incident created from chat

    Answer: Environment: Interaction workspace, Chat workspace, Chat transcript, Browser User Interface (BUI) Resolution: Depending on the chat workspace settings as explained in Answer ID 6084: Explains...

  5. Chat agents can adjust the maximum available chat sessions

    Answer: Environment : All currently supported versions of Oracle B2C Service. Resolution: When enabled, the chat profile permissions "Set Max Sessions" (Service Cloud version 17C and earlier) and "Set...
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