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Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Public APIs (Connect REST, Connect Web Services for SOAP) All product versions Issue: We are seeing an API response stating: Too many items in operation - exceeds internal limit of 1000...

Environment: Connect Web Services for SOAP (CWS) API, REST API, Connect for PHP API, ROQL, All product versions  Resolution: When ROQL query is run from one of the Oracle B2C Service...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App (TAP)...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...

Environment: Customer Portal (CP) - Enduser pages Oracle B2C Service Issue: I do not want to allow customers to submit incidents via this page. Resolution: Disabling the /app/ask page can be done by...

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE:  Oracle B2C Service Mobile Agent App...

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: Please refer to product documentation specific to "Connect Web Services for SOAP (Connect Web Services)" for up-to-date...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: The Connect Web Services for SOAP (CWS) API is enabled by default on all sites. In order to confirm that these features...

Environment: Oracle B2C Service REST API, CWS SOAP If your current Oracle B2C Service version is older than August 2014, please review Overview of legacy Oracle B2C Service update process...

Environment: REST API Staff Profiles Issue: We receive this error when submitting a REST API request:  "Not Allowed: Cannot perform requested function or action" Resolution: When using...

Environment: Chat, Chat API Oracle B2C Service Resolution: Given the end-user is chatting into the Contact Center on a widget that is built using the Chat REST APIs, agents now have the ability to...

Environment: Screen Pop within Agent Console, All product versions Resolution: Screen Pop functionality allows workspace tabs to be opened within the agent desktop application programmatically. The...

Environment: Connect Web Services for SOAP API Resolution: Please follow these guidelines and don't use values of parameters that exceed maximum allowed numbers to prevent errors. The guidelines are...

Environment: Customer Portal Page Set November 2009 and later releases Issue: I am trying to get the Ask a Question tab to show on our support site. I have enabled the ASK_ENABLED configuration...

Environment: Browsers, Pop-up blockers Resolution: In general, pop-up window blockers are very effective at what they do. Unfortunately, Oracle B2C Service is just as subject to the restrictions...

 Environment: Service Process Model (SPM), Process Designer, Custom Processes (CPM) Oracle B2C Service Resolution: The "CPM failed: Too many cycles: Max 5 cycles exceeded" error will be...

Environment: Office 365 mailboxes Solution: When setting up mailboxes to use OAuth to connect to Office365 mailboxes you must first create an App Registration on Microsoft's Azure Active...

Environment: Connect REST API, Connect SOAP API Oracle B2C Service Resolution: The time limit to receive REPORT_ERROR_EXCEEDS_TIME_THRESHOLD on an API request is 60 seconds.

EnvironmentOracle B2C Service Browser UIResolutionThis document provides detailed instructions for configuring the ASK Agent within Oracle B2C Service Browser User Interface (BUI) using a generative...

Environment:Connect REST API, Connect Web Services for SOAP (CWS)Oracle B2C ServiceOracle B2C Service Issue:When using the Oracle B2C Service REST and SOAP APIs, clients may encounter HTTP 503...

Environment:Oracle B2C Service all versions using non-Oracle hosted mailboxes to create incidents via email.Issue:The techmail utility is showing the following messages, causing the runs to...

Environment: Knowledge Advanced REST API (November 2015 and newer sites with Knowledge Advanced enabled) Resolution: The paths given in the Knowledge Advanced REST API documentation (accessible...

Environment:Mailboxes, Sites updating to August 2013 or newerResolution:This answer is applicable if you have been informed that you have duplicate mailboxes. There must be a 1:1 correspondence...

Environment: Element Manager, REST APIs Issue: We want to start consuming the Element Manager REST APIs to automate the transport of Oracle B2C Service configurations across sites/interfaces...

Environment: Connect Web Services for SOAP (CWS) API, All Versions Resolution: Does the profile being used have SOAP API permissions? Check within Oracle B2C Service for the account being...

Environment: Process Designer, Custom Process Model (CPM) / Service Process Model (SPM) All product versions Resolution: In order to stop a CPM customization from being triggered it must be...

Environment: Connect REST API Resolution: URL syntax and body used for REST API requests involving custom fields can be made in two ways. This first way applies to when accessing only custom...

Environment: Oracle B2C Service Knowledge Advanced Search REST API Issue: The Knowledge Advanced integration I am building with the Search REST API needs to record clickthru rate for analytics...

Environment: Oracle B2C Service, all supported versions Issue: I am unable to authenticate in the Element Manager API Resolution: All Element Manager APIs are now exposed as public REST endpoints so...

Environment: Oracle B2C Service, All supported versions Resolution: All Google search engines (i.e. www.google.co.jp, www.google.co.in, www.google.co.uk ) are included in the Top Referring...

Environment: Ask a Question (AAQ), SmartAssistant (SA), Appending SA via Business Rules Oracle B2C Service Resolution: There are two options for appending content / suggesting solutions using...

Environment: Surveys, survey_common.phph, survey_results.php Resolution:  Currently, this file is not editable.  A managed services engagement is needed to customize the output of the...

Environment: Connect Knowledge API (Knowledge Foundation API) Resolution: Customizations implemented using the Connect Knowledge API (Knowledge Foundation API) can only pull answers when the...

Environment: Connect REST API Resolution: Session authentication for the Connect REST API is primarily used with the Agent Browser UI (BUI) Extensibility Framework. BUI extensions can obtain a...

Environment: Message Templates, Business Rules Resolution: Business rules can be used to stop sending the 'Question Receipt' message template to some of your customers. This can be achieved by...