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Environment: PCI pods (Includes US Federal Government pods) Resolution: Below are just a few considerations for implementing an Oracle B2C Service site within a PCI pod.  See the Guidance...

Environment: PCI pods (Includes US Federal Government pods) Resolution: Oracle and its B2C Service customers have shared responsibility in ensuring their Oracle B2C Service implementation meets the...

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...

Environment: Oracle B2C Service with either PCI Cloud Service and/or HIPAA Cloud Service Resolution: Paramount to implementing Oracle B2C Service for PCI or HIPAA compliance is the knowledge of...

Environment: PCI pods (Includes US Federal Government pods) Resolution: In March of 2022 the PCI Data Security Council released the new PCI Data Security Standard (DSS) V4.0.  As expected from a...

Environment: PI (PCI) and FG Pods Issue: Outgoing communication from the PI and FG pods is blocked by default. Requests to open communication should include the IP address(es) and ports utilized and...

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...