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The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment: May 2012 and newer versions for customers using both custom process and external events Resolution: Check for a concurrent external event and custom process tied to the...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...