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Knowledge Base (490)

  1. FAQ's for B2C Chat Agent Affinity

    Answer: Environment Chat, BUI, B2C 22B or Newer   Resolution For agents handing chats in the Browser UI, a feature “Agent Affinity” is available starting with B2C Version 22B or newer. Agent Affinity...

  2. Oracle B2C Service Deprecations

    Answer: Environment Deprecation Announcements and End of Life (EOL) scheduling for Oracle B2C Service features/modules Resolution: Important update , CCOM v1.2 and v1.3 are no longer deprecated...

  3. Oracle B2C Service Accelerators

    Answer: Environment : Oracle B2C Service   Resolution : Oracle B2C Service Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension...

  4. Chat Engagement Panel in BUI

    Answer: Environment: Oracle B2C Service Chat, Engagement Panel (EP), Browser UI Resolution: The Engagement Panel (EP) is the section of the Browser UI where agents handle live chats. The icons available on...

  5. What is Web Chat for Service?

    Answer: Environment Chat / Engagement Engine Oracle B2C Service 23A and newer   Resolution Web Chat for Service (WCFS) is a new modern chat client deployed and configured with Engagement Engine. WCFS is...
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