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- Answer: Environment: Contacting Oracle B2C Service Technical Support Resolution: The Oracle B2C Service Technical Support Services Guide provides best practices for interacting with our Technical...
- Updated Answer: Environment: Browser User Interface (BUI) Updates Resolution: Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during...
- Answer: Environment: Techmail Oracle B2C Service Resolution: Considerations for techmail: (Note the below does not apply to the techmail on demand feature What is Techmail On Demand?...
- Answer: Environment: Oracle Cloud Portal / My Services / Configuration Assistant Non-IDCS environment customers. If you have been migrated to IDCS, please see Answer ID 12490: Accessing My Services and...
- Answer: Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...
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