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Environment: Message Templates, Business Rules Resolution: Business rules can be used to stop sending the 'Question Receipt' message template to some of your customers. This can be achieved by...

Environment: Analytics Issue: When we try to run one of our reports, we get the error: The data set generated has exceeded the configured maximum size (26211440 bytes 25.00 MB). Resolution: When...

Environment: Analytics Oracle B2C Service Resolution: The maximum analytics file size threshold governs the maximum data set size that can be returned to the RightNow client desktop when running a...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment:This information is for the .NET client install.For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Environment: This information is for the .NET client install. For support information when using the Agent Browser UI, please see Answer 9527: Supported browsers for the Agent...

Issue: A customization or integration is sending a request to the Connect REST API and receives an error message such as the following: This interface uses da-DK language which does not match with...

This answer contains information you may need for B2C Service's upcoming move to a new spam management infrastructure.  The content in this answer will be updated as more information is...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...