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Environment: Analytics Oracle B2C Service, All supported versions Resolution: CONCAT is a standard SQL function that concatenates two strings to return a concatenated string. When creating...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

Environment: Chat, Browser UI (BUI) Oracle B2C Service   Resolution:  As of the 24D release, Administrators can configure the chat panel to include an integration with...

Environment: Product and Category listing Oracle B2C Service Knowledge Advanced Issue: There is more than one scenario the availability of sub products / sub categories might be in question: I...

Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...

Environment: Customer Portal framework version 3.x Oracle B2C Service Issue: I am trying to use the Config::getConfig method of the Customer Portal 3 API to retrieve the values of custom...

Environment: Oracle B2C Service, all supported versions Resolution: Before running the report through ConnectPHP there are a few checks that need to be done: Make sure the report is public (not...

Environment: Outreach, Service, Email Resolution: Customers can be contacted proactively via an Outreach mailing, for example. If a mailing is sent to a customer, and the customer has an...

Browser UI Service and Dynamic Agent DesktopA link is provided for each section where additional information is available.Workspace Elements•  Controls•  Custom Fields• ...

Environment Outreach / Feedback, Mailings, Merge Fields Resolution When configuring quote templates, you can insert merge fields  in the template so that when the sales quote is generated...

Environment:Oracle B2C ServiceResolution:Store files in the ‘/tmp’ directory and if they are not updated in three days they will be deleted from the system.Note: As of November 15th, 2024, this...

Environment: All versions (text editor) Resolution: This behavior is as designed due to .NET technology. It is applicable for all parts of the application that are using text editor...

Environment: Application Configuration, Workspaces, Incident Threads, Thread-type labels, Keyboard shortcuts Oracle B2C Service, November 2011+ Issue: When moving from the Text (v1) Thread...

Environment: Network Connectivity Resolution: As a web-delivered product, Oracle B2C Service requires a constant high speed Internet connection to function properly. Sporadic product errors across...

Environment: Oracle B2C Service Oracle B2C Service REST API Resolution: The REST API returns a response code of 500 including OSC-CREST-00008 and the detail "Cannot save/update: <custom...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Browser UI Analytics The following runtime features are supported for reports that are configured with these features in the Service Console report designer: High Level Functionality Support...

Environment:   Oracle B2C Service Identity provider-initiated SSO Customer Portal contact login with SAML 2.0 New signing certificate   Issue:   We uploaded a new certificate. SSO...

Learn how to leverage the OCI API Gateway and OCI Functions to build a better custom API solution for B2C Service. INTRODUCTION Oracle B2C Service extensibility is improving by leveraging...

Environment:   Oracle B2C Service sites with Knowledge Advanced only, any version Customer Portal Issue:   Some article 1234567 has several attachments. From Customer Portal, we copy a link...

Environment: Knowledge Advanced Oracle B2C Service 19B release and later Resolution: Knowledge Advanced (KA) content processing jobs are found at the bottom of the Collection Setup.  These...

Environment: Quote Templates Oracle B2C Service Resolution: Quote templates allow your sales representatives to send standardized quotes to potential customers. The template uses merge fields that...

Environment: Clickstreams Action ID Resolution: Important! 1. The clickstream action ID's are defined by a separate table called cs_actions and are different for every customer (except for action_id...

Environment: Configuration Settings, Changing the Date/Time Format displayed in the console Oracle B2C Service, All versions Resolution: Within your Oracle B2C Service application, several...

Oracle customers may use Oracle Cloud Infrastructure (OCI) Alarms to provide automatic IT support based on the performance of Cloud Infrastructure. Oracle B2C Service and Oracle B2B Service may both...

Environment: Knowledge Advanced Resolution: In 21C, out of the box search dictionaries have been updated to disable outdated terms and adjust number and location concepts. The table below provides...

Environment:Oracle B2C Service Resolution:Service Health MetricsService Health Metrics in B2C ServiceREST APIs are now available so your organization can monitor the overall health of the Oracle...