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The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

Environment: Oracle Cloud Portal / My Service / Configuration Assistance Resolution: You will receive an email when the order of Oracle B2C Service or Cloudification is complete. Follow these steps...

Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...

Environment: All supported versions Resolution: This configuration setting is available starting in November 2014 and newer versions. For previous versions, this cannot be done automatically and...

Environment: Emails, Customer Portal Resolution: The functionality of the 'Email this Answer Link' is to send an email containing an answer link from your knowledge base to an email address. The...

Environment:Oracle B2C Service Incident Emails, Message TemplatesIssue: Incident responses are not being emailed to customers when clicking "Send" or "Send & Close" (BUI or .NET), or using...

Environment: Incoming E-mail, Contact auto-create Oracle B2C Service, All versions Issue: We have received two incidents almost at the same time from the same email address and it created...

Environment:Incoming E-mail, techmail utilityOracle B2C Service, All versionsResolution:Although we often think of email as being instantaneous, email messages are...

Environment: Outgoing E-mail Oracle B2C Service, All versions Resolution: Agent incident response creates new message. This means that the message is not a reply to the end-user's previous email...

Environment:Oracle B2C Service, Version Update Resolution: Prior to B2C Service version update, the production site cutover schedule is emailed to Identity Domain users. If the...

Environment: Oracle B2C Service, All versions Issue: When trying to respond to an Incident from the Incident Workspace, a staff member receives this warning message: 'Current system configuration...

Environment: Aliases Issue: When I add keywords to individual answers, I find that I have to add the same group of keywords to lots of my answers in the knowledge base. It would be better to...

Environment: Outgoing E-mail Oracle B2C Service, all versions Resolution: Oracle only troubleshoots and supports use of Oracle e-mail servers. Customers may choose to relay mail from Oracle B2C...

Environment: Incident delivery receipt Resolution: With standard product functionality there is not a way to determine if an outgoing email was opened or read by the customer. As far as...

Environment:   Knowledge Advanced, starting with February 2017 and above   Resolution:   In order to receive the e-mail notification for reviewing the document, the "Review Date"...

Environment: Message Templates, Emails Issue: We finished editing a message template and want to send a proof to key staff for feedback. However, it seems that none of our contacts are...

Environment:  February 2014 and newer Issue: We've received several Application Error notifications that look as follows: Type Who Notification Type Message

Environment: Customer Portal Resolution: If you are experiencing an issue with your Customer Portal pages, one initial thing you may want to do is test in Reference Implementation. This can help you...

Environment: Chat Oracle B2C Service Resolution:   When implementing Chat applications, it is advisable that invalid email addresses are not permitted when chats are submitted by end users...

EnvironmentAll Oracle B2C Service versionsResolutionWhen updates are added to a service request, they are stored in the database and assigned a thread ID consecutively i.e. 1 for the first update, 2...

Environment:Incoming E-mailResolution:When end-users submit a question via email or update an existing incident via email, their email header information can be saved and displayed in the incident...

Environment: Messages > Administration Emails and Notifications Resolution: The various email messages sent by your Oracle B2C Service site are enabled through the Configuration...

Environment:  A contact's preferred mail type for Outreach and Feedback E-mails. NOTE: This answer only applies to Outreach/Feedback mailings and does not apply to Service...

Environment: Incoming E-mails Oracle B2C Service Resolution: You can add the desired partial email addresses along with wildcards to the Discard Addresses field for the mailboxes configured in the...

Environment: Answers, Business Rules Resolution: Notifying someone of answer or site feedback: You can create a workflow rule to send an email to notify specific staff members when an incident...

Environment: HTML Document Editor for Outbound E-mails and Mailing Outreach / Feedback Oracle B2C Service, All supported versions Resolution: You can preview your outgoing mailing by opening the...

Environment: Incoming Incident Routing, Business Rules, All versions Resolution: When submitting a request via email, your customers have no means to assign a product or category value to the...

Environment:   Incoming E-mail, Oracle B2C Service, All versions   Resolution:   Incoming emails are processed by the techmail-S utility in ascending order by their respective...

Environment: Oracle B2C Service, All versions where customer has set up a non-Oracle hosted mailbox. Resolution: The techmail-s utility which is responsible for creating incidents works as...

Environment:Business RulesResolution:It is possible to create an incident workflow rule to send a page or text message when a high severity incident is received.The Incident Severity field...

Environment:Outgoing E-mailOracle B2C Service, All versionsResolution:Incident response to contact with email address that begins with postmaster will automatically bounce. Postmaster is a reserved...