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Knowledge Base (15)

  1. Long-term and Short-term solved counts

    Answer: Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...

  2. Single Sign On (SSO) Issue analysis

    Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to  troubleshoot configuration issues  using the logs available natively within...

  3. How to manage Manual Links and Learned Links in Authoring

    Answer: Environment: Oracle B2C Service Sites with Knowledge Advanced only Authoring Adding and Editing Content Issue: There are three types of links that can be used with content.  embedded article...

  4. Techmail vs Techmail On Demand and the Benefits of Using Oracle Managed Mailboxes

    Answer: In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...

  5. sum() vs count() functions

    Answer: Environment: Analytics, Functions Resolution: The count() aggregate function is used for counting the number of items (think number of items). The sum() aggregate function is used for summing up...
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Documentation (106)

  1. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 09/09/2022

  2. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 02/22/2025

  3. Link to a URL

    New vs. Edit Workflow Template point for creating your flow diagram. New vs . Edit Workflow Template This template uses a Last Updated: 06/16/2022

  4. Link to a URL

    When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 09/09/2022

  5. Link to a URL

    When to Use Case Sections vs. Conditional Sections advanced and specific needs. When to Use Case Sections vs . Conditional Sections Understanding when to Last Updated: 02/22/2025
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