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Knowledge Base (65)

  1. Anatomy of a session as reported in the clickstreams table

    Answer: Environment: Analytics, Clickstreams database table Oracle B2C Service Resolution: Here is a sample clickstreams session as it would be presented in a report.          ...

  2. DKIM email authentication configuration

    Answer: Environment: DKIM (DomainKeys Identified Mail), Email authentication Oracle B2C Service Resolution: DKIM (DomainKeys Identified Mail) is an email authentication technologies designed to identify...

  3. Intelligent Advisor Update Schedule

    Answer: Environment: Intelligent Advisor, All Versions Resolution: Intelligent Advisor sites are updated automatically once each quarter. Test sites can be updated in place using the Service Cloud...

  4. Font size discrepancies between what agents see and what shows in response emails

    Answer: Environment: Visual Email, Incidents, Workspace Options November 2011 and newer Resolution: This behavior is due to fonts in the Rich Text Incident Thread control being listed in pixels rather...

  5. Product and category descriptions

    Answer: Environment Analytics, Products, Categories, Dispositions Resolution Product and category description information is located in the labels table.  Standard reports have been created to show...
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