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Knowledge Base (15)

  1. How to manage Manual Links and Learned Links in Authoring

    Answer: Environment: Oracle B2C Service Sites with Knowledge Advanced only Authoring Adding and Editing Content Issue: There are three types of links that can be used with content.  embedded article...

  2. Techmail vs Techmail On Demand and the Benefits of Using Oracle Managed Mailboxes

    Answer: In our latest Oracle B2C Service Webinar, Alex Blanatui discusses the differences between techmail and techmail on demand and the benefits of using Oracle Managed mailboxes. He also covers techmail...

  3. Rows Scanned vs Rows Returned

    Answer: Environment: Reports, all sites. Issue: A report which returns only a few rows of data, displays a "Report processes too much data" warning. Resolution: A report is limited not by the number of...

  4. Single Sign On (SSO) Issue analysis

    Answer: Environment: Oracle B2C Service, All versions Resolution: Administrators should first make every effort to  troubleshoot configuration issues  using the logs available natively within...

  5. Long-term and Short-term solved counts

    Answer: Environment: Answers, Solved Count Resolution: There are four fields in the answers table that account for solved count for end-user vs. admin and short-term vs. long-term activity. ...
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