Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #12:

"When searching the OSvC knowledge base, use a plus (+) sign ahead of search terms for more accurate results.  For example, searching "+answer +visibility" versus "answer visibility" performs a more exact phrase search. Limit results further by clicking the "Advanced Search" option and selecting a product area. See Searching the Knowledge Base for more tips."

—  Rhonda Templeton, Knowledge Base Manager