*Eleven* Severity Ones A-Pinging
Answer ID 9939   |   Last Review Date 12/22/2017

Rim packed bags

Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #11:

"Send trace routes and Fiddler captures from affected work stations while the issue is occurring. This will reduce the number of information requests from us and streamline the resolution process."

—  Marie Lockhart, Director

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