Because tis the season for giving, Oracle B2C Service Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle B2C Service.

Tip #11:

"Send trace routes and Fiddler captures from affected work stations while the issue is occurring. This will reduce the number of information requests from us and streamline the resolution process."

—  Marie Lockhart, Director