Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.
"Organize what you can in a meaningful way. That will often mean to alphabetize. This makes maintaining data simpler and, more importantly, can lead to a better user experience for your customers and agents. Here is a list of items to consider:
Accounts within an Account Group
Standard and Custom Fields
Custom Object Types
Products, Categories and Dispositions
Standard Texts (including the folders)"
— Levi Dyckman, OSvC Site Adminstrator
To hear more tips from Levi, sign up for Ask the Experts: Extending Data into Your Site.
Pictured above is "Thor", known to have an occasional sweet tooth. Original image courtesy of Shane Parsons, Support Manager.