Because tis the season for giving, OSvC Technical Support team members are sharing their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #6

"Organize what you can in a meaningful way. That will often mean to alphabetize. This makes maintaining data simpler and, more importantly, can lead to a better user experience for your customers and agents. Here is a list of items to consider:

• Account Groups
• Accounts within an Account Group
• Standard and Custom Fields
• Custom Object Types
• Products, Categories and Dispositions
• Standard Texts (including the folders)" 

— Levi Dyckman, OSvC Site Adminstrator

To hear more tips from Levi, sign up for Ask the Experts: Extending Data into Your Site.

Pictured above is "Thor", known to have an occasional sweet tooth. Original image courtesy of Shane Parsons, Support Manager.