Because tis the season for giving, OSvC Technical Support team members have been inspired to share their favorite tips over the next 12 days — for troubleshooting, maintaining and customizing the Oracle Service Cloud.

Tip #1:

"Build a dashboard that shows trends in core metrics. This way, you'll know right away if a number such as CP sessions or incidents created requires your attention — rather than discovering the issue weeks down the line." 

— Owen Vance Sood-Giddings, Operations Team Lead

Pictured above is "Obby", shredding the terrain park at Bridger Bowl in Bozeman, MT.  Original image courtesy of Will Merryman, Operations Tech Support.