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How to check configuration changes to a specific resource
Answer ID 9885   |   Last Review Date 11/14/2018

Who/when performed changes on a specific resource configuration?

Environment:

All versions of Oracle Field Service (OFS)

Issue:

I am unable to identify who/when changes were performed to a Resource.

Resolution:

In order to check for changes related to a specific resource (change on Calendars, Workzones, Workskills, Hierarchy of the Resource on the Resource Tree) by accessing on the main menu "Resource Settings" and then "Resource & Bucket Info". The screen below will then be displayed:

Resource screen > Resource History button


If you do not see the button, it means that the User Type your login has does not have access to it. To configure the button you need to follow steps:

  1. Go to "Configuration -> User Types"
  2. Select, on the User Type list on the left, the one that you want to give access.
  3. Once selected click on the tab "Screen Configuration"
  4. Under "Manage", click on the link "Technician/Bucket Info" to modify this context
  5. On the left section, scroll down until you see "Actions" and hit "Click to Add"
  6. The following screen will show up. Look for "Resource History" (view_history_resource), select it and hit OK (see image below)
  7. Add a ReadOnly visibility and save.

Configuration > User Type > screen configuration tab > Technician/Bucket Info


Technician/Bucket Info screen, add Resource History action


You will now be able to check the Resource History with any user that has the modified User Type.