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Mailbox used for Send Email Response to Sender
Answer ID 9595   |   Last Review Date 02/25/2019

Which mailbox is used for the Send Email Response to Sender option?

Environment:

Business Rules, Mailbox
Oracle B2C Service, All versions

Issue:

I have recently set up a business rule to append a Standard Text so that I can send information to a customer after an incident has been created, but I do not know which mailbox will be used.

Resolution:

This option uses the interface default mailbox to send out the response.  If you had previously defined a mailbox this would be used, but unless otherwise specified, it will use the default.