Which mailbox is used for the Send Email Response to Sender option?
Business Rules, Mailbox
Oracle Service Cloud, All versions
I have recently set up a business rule to append a Standard Text so that I can send information to a customer after an incident has been created, but I do not know which mailbox will be used.
This option uses the interface default mailbox to send out the response. If you had previously defined a mailbox this would be used, but unless otherwise specified, it will use the default.