What are the expectations from Technical Support with Single Sign On implementations and diagnostic assistance?

Environment:

Customizations
Oracle B2C Service, All versions

Resolution:

Single Sign On issues are handled by different Oracle groups, depending on the type of assistance needed. If you believe there is a product bug found during the implementation phase, Technical Support will investigate for a defect. If you should need assistance implementing, testing, or maintaining Single Sign On, Oracle Consulting should be engaged.

If a service request is submitted to Technical Support that is not a product defect, the service will be referred to Oracle Consulting for further assistance.

For information on scheduling an engagement with Oracle Consulting refer to Answer ID 1731: Oracle Consulting Options.

For further information on the services Technical Support provides refer to Contacting Oracle B2C Service Technical Support Services.