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Guidance for Implementing in PCI or HIPAA Service Cloud Environment
Answer ID 9570   |   Last Review Date 03/18/2019

What are the settings I need to pay special attention to when deploying the Oracle Service Cloud application into a PCI or HIPAA compliant environment?

Environment:

Oracle Service Cloud with either PCI Cloud Service and/or HIPAA Cloud Service

Resolution:

Paramount to implementing Oracle Service Cloud for PCI or HIPAA compliance is the knowledge of features and system boundaries for protecting regulated data. When entrusting sensitive data to a cloud environment, customers must understand the environment when moving data in and out as well as the governing controls. 

If you are you setting up your Service Cloud instance for use in a PCI or HIPAA regulated environment, we have a guide that describes the various settings and controls applicable to these regulated environments so you can understand what deployment considerations need to be addressed.

If you have implemented Service Cloud for PCI or HIPAA, best practices suggest you should periodically check to make sure you are up to date.  Our deployment guide highlights the settings and controls you should understand and determine applicability for your needs.

The Oracle Service Cloud Restricted Environment Deployment Guide brings all this information together into one document.

For additional information, please see the PCI DSS Responsibility Matrix.

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