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Video Micro-Trainings
Answer ID 9448 |
Last Review Date 10/07/2018
Are there any time saving troubleshooting tips CX Service Support can provide?
Environment:
Oracle B2C Service
Resolution:
Take advantage of the knowledge acquired by our CX Service Support team through working in Oracle B2C Service and with our customers. Below are brief trainings that identify common behaviors and the cause. They demonstrate steps you can check on your site should you encounter the same issue.
When Emails Don't Create Incidents as Expected
When Outbound Responses Aren't Working
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