Are there any time saving troubleshooting tips CX Service Support can provide?

Environment:

Oracle B2C Service

Resolution:

Take advantage of the knowledge acquired by our CX Service Support team through working in Oracle B2C Service and with our customers.  Below are brief trainings that identify common behaviors and the cause.  They demonstrate steps you can check on your site should you encounter the same issue.

Deferred Execution in Reports

When Emails Don't Create Incidents as Expected

When Outbound Responses Aren't Working

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