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What does the 'OE_WEB_SERVER not set' error message mean?

Environment:

All supported versions

Issue:

Agents encounter the 'OE_WEB_SERVER not set' error when first logging in.

Resolution:

This issue can occur if the local cache file becomes corrupted on the workstation, and can normally be corrected by removing the RightNow_Technologies folder on the affected workstation, using the following path:

C:\Users\**your username**\AppData\Roaming\RightNow_Technologies

OE_WEB_SERVER is a config verb in Oracle B2C Service. Having this value not set at the site level is a separate issue, and a service request should be submitted in this case. The above steps should only be used to mitigate the issue on a small number of affected workstations.

Note: If you use a custom UFL (user files location), the location of the above folder will be in a unique directory, as defined by your site administrator. These are configured at the account profile level.