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Populating Web Roles in Knowledge Advanced
Answer ID 9140 |
Last Review Date 07/24/2019
How do I populate Web Roles in Knowledge Advanced?
Environment:
Knowledge Advanced
Issue:
Knowledge Advanced Web Roles are shadowed from Oracle B2C Service’s Access Levels, via Contact user’s authentication.
Resolution:
Perform the following steps to populate Web Roles within Knowledge Advanced:
- In Agent Desktop, create ‘Access Level’(AL) , e.g. Gold, Silver, Platinum
- In Agent Desktop, create SLA and map ALs created in Step (1) to the new SLA
e.g. All
- In Agent Desktop, create a contact and assign SLA created in Step (2) to
the contact. e.g. applejack is mapped to SLA “All”
- Log the user created in (3.) to OKCS with either of 2 options:
- Have the Contact log in to the Customer Portal
- Using OKCS REST authenticate the “Web User” with the endpoint /km/api/latest/auth/authorize and userExternalType=CONTACT.
Notes:
For further information on getting authenticates the Web User for the OKCS REST API
Knowledge Advanced REST API Authenticate and Authorize