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Browser UI Workspace Fields
Answer ID 9011 |
Last Review Date 03/30/2020
What workspace fields are supported by the Browser User Interface?
Browser UI Service and Dynamic Agent Desktop
A link is provided for each section where additional information is available.
- Workspace Elements
• Controls
• Custom Fields
• Fields
- Address
- Answer Access Level
- Answer Assignment
- CategoryProductDisposition
- CRM State Multi-Choice Menu
- Currency
- Date
- DateTime
- Email
- Incident Assignment
- Integer
- Last Survey Score
- List Management Control
- Menu
- Notify Type
- Phone Number
- Rule LevelState
- Sales Account
- Search Menu
- SLA
- SmartSense
- Source
- Task Assignment
- Task ContactIncident Search
- Text
• Labels
• Relationship Items - Workspace Rules
- Agent Scripts
- Channels
- Desktop Workflows
NOTE: The Agent Browser User Interface is only supported for the last five (5) Oracle B2C Service releases for all customers.
* Items in the tables below showing asterisk (*) indicates that detail is not yet supported.
Field Generic Field Types
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