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Product changes when I assign/change asset to incident
Answer ID 9002   |   Last Review Date 12/18/2018

Why the product changes when I assign/change asset to the incident?

Environment:

All versions with enhanced console

Resolution:

When an asset is assigned/changed on the incident workspace, the product is changing to "No Value". This is the indented behavior due to a database link between Asset --> Product Catalog --> Service product.

Notes:

When creating a new Product Catalog used in the Asset creation, service products have to be associated.

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