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Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement
Answer ID 8910   |   Last Review Date 09/16/2019

Customer Portal 3.0, 3.1 and 3.2 have been deprecated as of May 2016.


Customer Portal versions 3.0, 3.1 and 3.2


The Oracle B2C Service Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to version 3.3 or higher.

How long do I have to migrate my customer portal implementation?
The deprecation period for Customer Portal 3.0, 3.1 and 3.2 starts May 2016. These deprecated versions will remain available in Service Cloud for at least 2 years prior to the actual removal of the functionality. A subsequent announcement will be made that provides a limited time window to complete any in-progress migrations off of the deprecated releases.

Why are these versions being deprecated?
In an effort to ensure Oracle provides high-quality releases it is necessary to deprecate older products so that we may be allowed to focus on new, exciting features. Oracle would like to encourage all Customer Portal users to obtain the latest release of the product.

Are there new features in Customer Portal 3.3 and beyond?
Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates.

What if I don't migrate?
As of this writing (May 2016) the End of Life has not been announced for any version of Customer Portal; however, we encourage all customers to consume the latest supported versions of Customer Portal as defects will not be addressed in older, deprecated versions and no new functionality will be ported back to those deprecated releases.

Where can I go to find more information?
In addition to your account team, the Oracle Cloud Customer Connect Customer Portal forum is a great place for questions on all Customer Portal products and functionality.