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Customer Portal 3.0, 3.1, 3.2 Deprecation Announcement
Answer ID 8910   |   Last Review Date 11/21/2022

What do I need to know about the Customer Portal 3.0, 3.1 and 3.2 deprecation and EOL?


Customer Portal versions 3.0, 3.1 and 3.2


The Oracle B2C Service Customer Portal versions 3.0, 3.1 and 3.2 are deprecated as of May 2016. Customers on those versions, as well as the Customer Portal 2 version, are encouraged to migrate their Customer Portal implementations to version 3.9 or higher.

How long do I have to migrate my customer portal implementation?

The deprecation period for Customer Portal 3.0, 3.1 and 3.2 starts May 2016. These deprecated versions will remain available in Service Cloud in Service Cloud until November 2023 when they are being made End of Life (EOL).  End of Life (EOL) is defined in the Oracle Cloud Hosting and Delivery Policies.

Why are these versions being deprecated?

At Oracle our top priority is security.  Most of our resources to find, fix, and patch issues go into our latest and greatest feature set – as most of our customers stay current.  It is in the best interest of our customers and their customers to stay up to date on the latest technology.

Are there new features in Customer Portal 3.9 and beyond?

Customer Portal version 3.3 introduced a major feature called Community Self Service which is a native solution that allows users to communicate and collaborate via forum posts and gain insight from their peers. In addition, version 3.3 leverages responsive design principles to improve the user experience across multiple device types, adds product-based navigation and product landing pages, numerous cascading style sheet improvements and contains over 70 widget updates. 

The customer portal team continually provides feature, enhancement – and more importantly – security upgrades with each release. While some of these upgrades may not benefit you directly, it is important to on the latest version of customer portal.

Where can I go to find more information?

In addition to your account team, the Oracle Cloud Customer Connect Customer Portal forum is a great place for questions on all Customer Portal products and functionality.