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Adding and removing a user to my organization's Engagement Engine account
Answer ID 8677   |   Last Review Date 11/24/2019

How do I add or remove a user to my organization's Engagement Engine account?

Environment:

Engagement Engine
All supported versions of the Oracle B2C Service product

Resolution:

Technical Support will help you manage your Engagement Engine users.  Please submit a service request via Ask Technical Support requesting to add or remove a user or users. 

When submitting the request, select "Chat" for the general product area.  On the next page, under "What type of issue are you having?", select "Engagement Engine".

When completing the form be sure to include the name and email address of each user, specifying whether the user is to be added or removed.

Please keep in mind that Engagement Engine accounts expire every 60 days. If your login is not working, you can reset your password using the steps outlined in Answer 10576: How do I reset my password for the Engagement Engine Rules editor?

If you had used WebCare in the past to modify or create Engagement Engine rules, please use the Engagement Engine Rules Editor in the B2C Service console instead, as outlined in:  Answer 9728: Accessing the Engagement Engine Rules Editor in order to modify or create Engagement Engine rules

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