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Session display screen disappears in ACB mode
Answer ID 8645   |   Last Review Date 01/04/2019

Why is the session screen in the browser disappearing when we go to ACB mode?

Environment: 

Cobrowse

Resolution:  

If the end-user customer has multiple monitors, the Advanced Cobrowse session will only display the end-user's primary monitor to the Cobrowse agent. The end-user customer may need to move the browser to be shared so it is displayed in the primary monitor.

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