When are Browser UI sites updated?
Environment:
Browser User Interface (BUI) Updates
Resolution:
Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed.
Please see below for planned future updates and with release notes for past releases linked:
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Jan 21st
Production site deployment starts Jan 28th 3.21.01.16-b0003Jan 28th Jan 28th
Browser UI updates are halted in December in accordance with our operational change freeze policy. Normal Browser UI updates will resume in January with test sites receiving the first update on the 14th.
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Oct 29th
Production site deployment starts Nov 5th 3.20.10.23-b0001Nov 5th Non-production site deployment starts Nov 5th
Production site deployment starts Nov 12th 3.20.11.05-b0012Nov 12th
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Sep 24th
Production site deployment starts Oct 1st 3.20.09.18-b0004Oct 1st Oct 1st Non-production site deployment starts Oct 1st
Production site deployment starts Oct 8th 3.20.09.25-b0003Oct 8th n/a Non-production site deployment starts Oct 8th
Production site deployment starts Oct 15th 3.20.10.02-b0003Oct 15th n/a Non-production site deployment starts Oct 15th
Production site deployment starts Oct 22nd 3.20.10.09-b0010Oct 22nd n/a Non-production site deployment starts Oct 22nd
Production site deployment starts Oct 29th 3.20.10.15-b0003Oct 29th Oct 29th
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Aug 27th
Production site deployment starts Sep 3rd 3.20.08.21-b0003Sep 3rd n/a Non-production site deployment starts Sep 3rd
Production site deployment starts Sep 17th 3.20.08.28-b0004Sep 17th n/a Non-production site deployment starts Sep 17th
Production site deployment starts Sep 24th 3.20.09.11-b0003Sep 24th n/a
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Jul 30th
Production site deployment starts Aug 6th3.20.07.24-b0003 Aug 6th n/a Non-production site deployment starts Aug 6th
Production site deployment starts Aug 13th3.20.08.03-b0017 Aug 13th n/a Non-production site deployment starts Aug 13th
Production site deployment starts Aug 20th3.20.08.07-b0004 Aug 20th Aug 20th Non-production site deployment starts Aug 20th
Production site deployment starts Aug 27th 3.20.08.15-b0002Aug 27th n/a
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts Jun 25th
Production site deployment starts Jul 9th3.20.06.19-b0011 July 9th July 9th Non-production site deployment starts Jul 9th
Production site deployment starts Jul 16th3.20.07.05-b0003 July 16th July 16th Non-production site deployment starts Jul 16th
Production site deployment starts Jul 23rd3.20.07.10-b0010 July 23rd July 23rd Non-production site deployment starts Jul 23rd
Production site deployment starts Jul 30th3.20.07.17-b0008 July 30th n/a
Start dates and available details for each Update Start Dates Build Release Notes What's New Non-production site deployment starts May 28th
Production site deployment starts Jun 4th3.20.5.22-b0012 June 4th June 4th Non-production site deployment starts Jun 4th
Production site deployment starts Jun 11th3.20.05.29-b0008 June 11th June 11th
All customers will receive these updates with zero down time. At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:
The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.
Agent Browser User Interface is supported for the last five (5) Oracle B2C Service releases for all customers. Therefore to maintain Browser User Interface support, you must upgrade Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you join the Auto Update Program and stay on the latest version of Oracle B2C Service.
Other answers with Browser User Interface information:
Answer 6950: Raising Browser UI application issues
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)