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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 04/02/2020

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure.  We consider the service continuous delivery and may perform updates as needed. 

Please see below for planned future updates and with release notes for past releases linked:

April Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Mar 26th
 Production site deployment starts Apr 2nd
 3.20.03.20-b0018   Apr 2nd n/a 
 Non-production site deployment starts Apr 2nd
 Production site deployment starts Apr 9th
 3.20.03.27-b0010   Apr 9th n/a 
 Non-production site deployment starts Apr 9th
 Production site deployment starts Apr 16th
      
 Non-production site deployment starts Apr 16th
 Production site deployment starts Apr 23rd
      
 Non-production site deployment starts Apr 23rd
 Production site deployment starts Apr 30th
      


March Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Mar 5th
 Production site deployment starts Mar 12th
 3.20.02.28-b0014   Mar 12th  Mar 12th
 Non-production site deployment starts Mar 12th
 Production site deployment starts Mar 19th
 3.20.03.06-b0004   Mar 19th  Mar 19th
 Non-production site deployment starts Mar 19th
 Production site deployment starts Mar 26th
 3.20.03.13-b0013   Mar 26th  Mar 26th



All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box that allows them to choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the last five (5) Oracle Service Cloud releases for all customers.  Therefore to maintain Browser User Interface support, you must upgrade Oracle Service Cloud at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you join the Auto Update Program and stay on the latest version of Oracle Service Cloud.

Other answers with Browser User Interface information:
Answer ID 6950: Raising Browser UI application issues
Answer ID 6926: Requesting the Browser UI for Oracle Service Cloud sites
Answer ID 8173: Documentation for Supported Features in Browser User Interface

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