When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

February Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Jan 26th  Production site deployment starts Feb 2nd	3.23.01.20-b0001	Feb 2

January Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Jan 12th  Production site deployment starts Jan 19th	3.23.01.02-b0009	Jan 19	Jan 19
Non-production site deployment starts Jan 19th  Production site deployment starts Jan 26th	3.23.01.16-b0002	Jan 26

December Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Dec 8th  Production site deployment starts Dec 15th	3.22.11.11-b0002	Dec 15
Non-production site deployment starts Dec 15th  No production deployment	3.22.12.07-b0002	no functional changes

November Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Oct 27th  Production site deployment starts Nov 3rd	3.22.10.21-b0004	Nov 3

October Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Sep 29th  Production site deployment starts Oct 6th	3.22.09.23-b0003	Oct 6
Non-production site deployment starts Oct 6th  Production site deployment starts Oct 13th	3.22.10.01-b0003	Oct 13
Non-production site deployment starts Oct 13th  Production site deployment starts Oct 20th	3.22.10.10-b0003	Oct 20
Non-production site deployment starts Oct 20th  Production site deployment starts Oct 27th	3.22.10.18-b0001	Oct 27

September Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Aug 25th  Production site deployment starts Sep 1st	3.22.08.18-b0001	Sep 1
Non-production site deployment starts Sep 8th  Production site deployment starts Sep 15th	3.22.09.02-b0001	Sep 15
Non-production site deployment starts Sep 15th  Production site deployment starts Sep 22nd	3.22.09.09-b0004	Sep 22

August Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Aug 4th  Production site deployment starts Aug 11th	3.22.07.30-b0002	Aug 11
Non-production site deployment starts Aug 11th  Production site deployment starts Aug 18th	3.22.08.04-b0003	Aug 18
Non-production site deployment starts Aug 18th  Production site deployment starts Aug 25th	3.22.08.11-b0007	Aug 25

July Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts June 30th  Production site deployment starts July 7th	3.22.06.24-b0003	July 7
Non-production site deployment starts July 7th  Production site deployment starts July 14th	3.22.07.01-b0002	July 14
Non-production site deployment starts July 14th  Production site deployment starts July 21st	3.22.07.08-b0001	July 21

June Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts May 26th  Production site deployment starts Jun 2nd	3.22.05.20-b0004	Jun 2
Non-production site deployment starts Jun 2nd  Production site deployment starts Jun 9th	3.22.05.27-b0002	Jun 9
Non-production site deployment starts Jun 9th  Production site deployment starts Jun 16th	3.22.06.01-b0006	Jun 16
Non-production site deployment starts Jun 16th  Production site deployment starts Jun 23rd	3.22.06.10-b0003	Jun 23	Jun 23
Non-production site deployment starts Jun 23rd  Production site deployment starts Jun 30th	3.22.06.19-b0001	Jun 30

May Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Apr 28th  Production site deployment starts May 5th	3.22.04.22-b0008	May 5
Non-production site deployment starts May 5th  Production site deployment starts May 12th	3.22.05.02-b0001	May 12
Non-production site deployment starts May 12th  Production site deployment starts May 19th	3.22.05.06-b0002	May 19	May 19
Non-production site deployment starts May 19th  Production site deployment starts May 26th	3.22.05.13-b0002	May 26

April Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Mar 31st  Production site deployment starts Apr 7th	3.22.03.27-b0001	Apr 7
Non-production site deployment starts Apr 7th  Production site deployment starts Apr 14th	3.22.04.04-b0004	Apr 14
Non-production site deployment starts Apr 14th  Production site deployment starts Apr 21st	3.22.04.07-b0006	Apr 21
Non-production site deployment starts Apr 21st  Production site deployment starts Apr 28th	3.22.04.18-b0001	Apr 28

March Updates

Start dates and available details for each Update

Start Dates	Build	Release Notes	What's New
Non-production site deployment starts Mar 3rd  Production site deployment starts Mar 10th	3.22.02.25-b0005	Mar 10
Non-production site deployment starts Mar 10th  Production site deployment starts Mar 17th	3.22.03.03-b0006	Mar 17
Non-production site deployment starts Mar 17th  Production site deployment starts Mar 24th	3.22.03.11-b0003	Mar 24
Non-production site deployment starts Mar 24th  Production site deployment starts Mar 31st	3.22.03.21-b0003	Mar 31

All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)