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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 06/28/2020

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure.  We consider the service continuous delivery and may perform updates as needed. 

Please see below for planned future updates and with release notes for past releases linked:

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Jun 25th
 Production site deployment starts Jul 9th
 3.20.06.19-b0011  July 9th n/a 
 Non-production site deployment starts Jul 9th
 Production site deployment starts Jul 16th
      
 Non-production site deployment starts Jul 16th
 Production site deployment starts Jul 23rd
      
 Non-production site deployment starts Jul 23rd
 Production site deployment starts Jul 30th
      


June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts May 28th
 Production site deployment starts Jun 4th
 3.20.5.22-b0012  June 4th  June 4th 
 Non-production site deployment starts Jun 4th
 Production site deployment starts Jun 11th
 3.20.05.29-b0008  June 11th  June 11th 



All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box that allows them to choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the last five (5) Oracle Service Cloud releases for all customers.  Therefore to maintain Browser User Interface support, you must upgrade Oracle Service Cloud at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you join the Auto Update Program and stay on the latest version of Oracle Service Cloud.

Other answers with Browser User Interface information:
Answer 6950: Raising Browser UI application issues
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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