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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 01/27/2023

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure. We consider the service continuous delivery and may perform updates as needed. New features are detailed as they are released in the quarterly What's New. See Oracle Cloud Readiness for previous quarterly releases.

Please see below for planned future updates and with release notes for past releases linked:

February Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 26th
 Production site deployment starts Feb 2nd
3.23.01.20-b0001 Feb 2   

January Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Jan 12th
 Production site deployment starts Jan 19th
3.23.01.02-b0009 Jan 19  Jan 19 
 Non-production site deployment starts Jan 19th
 Production site deployment starts Jan 26th
3.23.01.16-b0002 Jan 26   

December Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Dec 8th
 Production site deployment starts Dec 15th
3.22.11.11-b0002 Dec 15   
 Non-production site deployment starts Dec 15th
 No production deployment
3.22.12.07-b0002 no functional changes  

November Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Oct 27th
 Production site deployment starts Nov 3rd
3.22.10.21-b0004 Nov 3   

October Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Sep 29th
 Production site deployment starts Oct 6th
3.22.09.23-b0003 Oct 6   
 Non-production site deployment starts Oct 6th
 Production site deployment starts Oct 13th
3.22.10.01-b0003 Oct 13   
 Non-production site deployment starts Oct 13th
 Production site deployment starts Oct 20th
3.22.10.10-b0003 Oct 20   
 Non-production site deployment starts Oct 20th
 Production site deployment starts Oct 27th
3.22.10.18-b0001 Oct 27   

September Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Aug 25th
 Production site deployment starts Sep 1st
3.22.08.18-b0001 Sep 1   
 Non-production site deployment starts Sep 8th
 Production site deployment starts Sep 15th
3.22.09.02-b0001 Sep 15   
 Non-production site deployment starts Sep 15th
 Production site deployment starts Sep 22nd
3.22.09.09-b0004 Sep 22   

August Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Aug 4th
 Production site deployment starts Aug 11th
3.22.07.30-b0002 Aug 11   
 Non-production site deployment starts Aug 11th
 Production site deployment starts Aug 18th
3.22.08.04-b0003 Aug 18   
 Non-production site deployment starts Aug 18th
 Production site deployment starts Aug 25th
3.22.08.11-b0007 Aug 25   

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts June 30th
 Production site deployment starts July 7th
3.22.06.24-b0003 July 7   
 Non-production site deployment starts July 7th
 Production site deployment starts July 14th
3.22.07.01-b0002 July 14   
 Non-production site deployment starts July 14th
 Production site deployment starts July 21st
3.22.07.08-b0001 July 21   

June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts May 26th
 Production site deployment starts Jun 2nd
3.22.05.20-b0004 Jun 2   
 Non-production site deployment starts Jun 2nd
 Production site deployment starts Jun 9th
3.22.05.27-b0002 Jun 9   
 Non-production site deployment starts Jun 9th
 Production site deployment starts Jun 16th
3.22.06.01-b0006 Jun 16   
 Non-production site deployment starts Jun 16th
 Production site deployment starts Jun 23rd
3.22.06.10-b0003 Jun 23 Jun 23 
 Non-production site deployment starts Jun 23rd
 Production site deployment starts Jun 30th
3.22.06.19-b0001 Jun 30   

May Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Apr 28th
 Production site deployment starts May 5th
3.22.04.22-b0008 May 5   
 Non-production site deployment starts May 5th
 Production site deployment starts May 12th
3.22.05.02-b0001 May 12   
 Non-production site deployment starts May 12th
 Production site deployment starts May 19th
3.22.05.06-b0002 May 19  May 19 
 Non-production site deployment starts May 19th
 Production site deployment starts May 26th
3.22.05.13-b0002 May 26   

April Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Mar 31st
 Production site deployment starts Apr 7th
3.22.03.27-b0001 Apr 7   
 Non-production site deployment starts Apr 7th
 Production site deployment starts Apr 14th
3.22.04.04-b0004 Apr 14   
 Non-production site deployment starts Apr 14th
 Production site deployment starts Apr 21st
3.22.04.07-b0006 Apr 21   
 Non-production site deployment starts Apr 21st
 Production site deployment starts Apr 28th
3.22.04.18-b0001 Apr 28   

March Updates

Start dates and available details for each Update
Start Dates Build  Release Notes  What's New
 Non-production site deployment starts Mar 3rd
 Production site deployment starts Mar 10th
3.22.02.25-b0005 Mar 10   
 Non-production site deployment starts Mar 10th
 Production site deployment starts Mar 17th
3.22.03.03-b0006 Mar 17   
 Non-production site deployment starts Mar 17th
 Production site deployment starts Mar 24th
3.22.03.11-b0003 Mar 24   
 Non-production site deployment starts Mar 24th
 Production site deployment starts Mar 31st
3.22.03.21-b0003 Mar 31   


All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the newest four (4) releases.  Therefore to maintain Browser User Interface support, you must update Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you update quarterly to remain on the newest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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