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Browser User Interface Updates
Answer ID 8598   |   Last Review Date 09/25/2020

When are Browser UI sites updated? 

Environment:

Browser User Interface (BUI) Updates

Resolution:

Browser User Interface is a single-version service that is updated without user impact. Agents can continue to work during deployment and can take the update at their leisure.  We consider the service continuous delivery and may perform updates as needed. 

Please see below for planned future updates and with release notes for past releases linked:

October Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Sep 24th
 Production site deployment starts Oct 1st
 
3.20.09.18-b0004
 
Oct 1st  n/a 
 Non-production site deployment starts Oct 1st
 Production site deployment starts Oct 8th



 Non-production site deployment starts Oct 8th 
 Production site deployment starts Oct 15th



 Non-production site deployment starts Oct 15th
 Production site deployment starts Oct 22nd



 Non-production site deployment starts Oct 22nd
 Production site deployment starts Oct 29th



September Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Aug 27th
 Production site deployment starts Sep 3rd
 
3.20.08.21-b0003
 
Sep 3rd  n/a 
 Non-production site deployment starts Sep 3rd
 Production site deployment starts Sep 17th
 
3.20.08.28-b0004
 
Sep 17th  n/a 
 Non-production site deployment starts Sep 17th 
 Production site deployment starts Sep 24th
 
3.20.09.11-b0003
 
Sep 24th  n/a 

August Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Jul 30th
 Production site deployment starts Aug 6th
 3.20.07.24-b0003  Aug 6th  n/a 
 Non-production site deployment starts Aug 6th
 Production site deployment starts Aug 13th
 3.20.08.03-b0017  Aug 13th  n/a 
 Non-production site deployment starts Aug 13th
 Production site deployment starts Aug 20th
 3.20.08.07-b0004  Aug 20th  Aug 20th 
 Non-production site deployment starts Aug 20th 
 Production site deployment starts Aug 27th
3.20.08.15-b0002
Aug 27th n/a

July Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts Jun 25th
 Production site deployment starts Jul 9th
 3.20.06.19-b0011  July 9th  July 9th 
 Non-production site deployment starts Jul 9th
 Production site deployment starts Jul 16th
 3.20.07.05-b0003  July 16th  July 16th 
 Non-production site deployment starts Jul 16th
 Production site deployment starts Jul 23rd
 3.20.07.10-b0010  July 23rd  July 23rd 
 Non-production site deployment starts Jul 23rd
 Production site deployment starts Jul 30th
 3.20.07.17-b0008  July 30th  n/a


June Updates

Start dates and available details for each Update
Start Dates Build  Release Notes   What's New 
 Non-production site deployment starts May 28th
 Production site deployment starts Jun 4th
 3.20.5.22-b0012  June 4th  June 4th 
 Non-production site deployment starts Jun 4th
 Production site deployment starts Jun 11th
 3.20.05.29-b0008  June 11th  June 11th 



All customers will receive these updates with zero down time.  At the time the update is pushed, all agents that are logged in will receive a message box which says "A new version of the product is available. Click here or refresh your browser to use the new version." They can choose to accept the update or wait until they finish their current open work:

Alert appears at the top of the BUI console stating, "A new version of the product is available. Click here or refresh your browser to use the new version."

The first user that accepts the update for a specific interface will incur a cache hit, the cache for that interface will be re-created and that single user will experience a longer than usual refresh, but no other user of that interface will experience that lag.

Agent Browser User Interface is supported for the last five (5) Oracle B2C Service releases for all customers.  Therefore to maintain Browser User Interface support, you must upgrade Oracle B2C Service at least once a year. In order to leverage the latest and greatest of Agent Browser User Interface, we recommend you join the Auto Update Program and stay on the latest version of Oracle B2C Service.

Other answers with Browser User Interface information:
Answer 6950: Raising Browser UI application issues
Answer 8173: Documentation for Supported Features in Browser User Interface
Answer 10506: Popular Answers about Browser User Interface (BUI)

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