What is the Chat Maintenance schedule?
Environment:
B2C Service Chat, Chat Maintenance
Oracle B2C Service
Resolution:
The B2C Service Chat is a single-version service that is updated without user impact.
Product Development will regularly (monthly or quarterly) update the B2C Service Chat. The purpose of these updates are to improve the capabilities of the B2C Service Chat and/or to re-mediate known defects. The update process is designed to cause no impact to your service. However, because maintenance is being conducted, we want you to understand when it will occur.
Please see below for planned future updates. Please click the 'Notify Me' button on the right side of this page to be notified when updates to this answer are made.
| 25A | Chat Merge | February 21, 2025 |
| Chat Migration non-production sites | February 28, 2025 | |
| Chat Migration production sites | March 28, 2025 | |
| 25B | 25B Chat Merge | May 16, 2025 |
| Chat Migration non-production sites | May 23, 2025 | |
| Chat Migration production sites | June 20, 2025 | |
| 25C | 25C Chat Merge | August 15, 2025 |
| Chat Migration non-production sites | August 22, 2025 | |
| Chat Migration production sites | September 19, 2025 | |
| 25D | 25D Chat Merge | November 14, 2025 |
| Chat Migration non-production sites | December 9, 2025 | |
| Chat Migration production sites | January 9, 2026 | |
For important service notifications relating to system updates see Support Notifications.
