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Multiple Cobrowse sessions in a chat
Answer ID 8510   |   Last Review Date 07/22/2019

Can a chat agent engage in a second Cobrowse session during a single chat?

Environment: 

Integrated Cobrowse

Resolution:

During the course of a single chat, an agent can engage in multiple Cobrowse sessions with the end-user customer. If the second cobrowse session does not load, check the following:

  • Make sure that both the customer and the agent disconnect the 1st cobrowse session
  • The chat launch page needs to be refreshed before a 2nd session is requested
  • Make sure that the 2nd cobrowse session is not waiting for the end-user customer to click "Allow"

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