The TopAnswers Widget is not showing my answers?

Environment:

Customer Portal version 3.3.1 (CP v3.3.x) and above
Oracle Service Cloud

Resolution:

When using the TopAnswer widget, the displaying of answers has to do with their scoring. The scoring is related  to the number of times an answer is viewed. As the answer is viewed more often, its score changes and moves it up in the list.

Answer ID 1346: Comparing the weight, score, and computed score

Answer ID 2816: Answer Ranking / Scoring

For additional information, refer to the 'Edit Popular Published Answers' section in online documentation for the version your site is currently running.  To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.