The TopAnswers Widget is not showing my answers?
Customer Portal version 3.3.1 (CP v3.3.x) and above
Oracle Service Cloud
When using the TopAnswer widget, the displaying of answers has to do with their scoring. The scoring is related to the number of times an answer is viewed. As the answer is viewed more often, its score changes and moves it up in the list.
For additional information, refer to the 'Edit Popular Published Answers' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.