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404 error when trying to access the Knowledge Advanced REST API
Answer ID 8273   |   Last Review Date 05/11/2020

What is the correct endpoint URL structure for the Knowledge Advanced REST API? 

Environment:

Knowledge Advanced REST API (November 2015 and newer sites with Knowledge Advanced enabled)

Resolution:

The paths given in the Knowledge Advanced REST API documentation (accessible from the Technical Documentation and Sample Code) are relative paths.

The beginning of the path for the Knowledge Advanced IM REST API is typically https://<primary-interface-subdomain>-irs.custhelp.com/km/

If your Oracle B2C Service site was located at example.custhelp.com, the endpoint to which to send the initial API authorization request for the IM API would be https://example-irs.custhelp.com/km/api/latest/auth/integration/authorize.

The search API functions follow a similar format: https://<primary-interface-subdomain>-qp.custhelp.com/km/...

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