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Assign incidents using Round Robin to a particular group
Answer ID 8163 |
Last Review Date 12/31/2018
How long does it take until an incident is assigned using Round Robin?
Environment
All versions
Resolution
The utility that handles Round Robin assignment is dbstatus-q. This utility checks round robin queues for overflow. The dbstatus-q utility runs at each 15 minute interval and assigns incidents to all agents that are eligible.
For more information about Round Robin functionality please review Answer ID 7871: Round Robin Logged In
