Why was my account edited by a deleted staff account from 'Communication center notifications' ?
Oracle Service Cloud, Account management
When inspecting the audit log of an account the following line can be seen:
When this occurs, no actual edit has been made to the account; this is a result of a password reset from the Account self service pages.
As the agent that is resetting the password is not logged in, the application will not record an account ID to identify the user performing the edit, but it records the data in the audit log for reporting purposes.