Search for existing answers to your product and support questions.
Familiarize yourself with our support site and learn best practices in working with our team.
Manage Service Requests, View and update service requests submitted by you and others in your organization.
Submit a new issue to our technical support team.
Oracle B2C Service insights from our Technical Support team subject matter experts
Browse resources to assist you in launching your implementation and ensure a successful go-live.
Access your OCI account.
Find product documentation for supported versions of B2C and documentation libraries for related service solutions.
You will have the tools to improve your customers' experience when you learn about all the things our products can do.
Find links for API documentation, Custom Processes, Customer Portal, and Agent Browser UI Extensibility Framework.
Explore how accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle B2C Service.
Prepare for a successful transition by reviewing upcoming release changes and enhancements.
Explore webinars, events, and feature kits to learn about B2C Service features, functionality, and best practices from the technical experts.
Oracle MyLearn offers a portfolio of free and paid subscription-based learning resources to help you gain valuable skills, accelerate cloud adoption, increase productivity, and transform your business.
Empower your team with the skills to implement, configure, manage, and use your applications with Customer Experience Cloud Training.
Our goal is to facilitate a friendly, supportive environment where members can easily collaborate with each other on solutions and best practices.
Ask and answer questions specific to B2C.
This is an exciting resource intended to help with your Oracle Service Cloud Analytics.
Share product improvement ideas and enhancement requests with Oracle Development, while collaborating with other Oracle customers and partners.
Update your phone number, email notification preferences, and severity 1 and severity 2 contact preferences.
View the contact managers within your organization.
Find contact information of the Technical Account Manager (TAM) and Client Success Manager (CSM) for your organization.
Environment:
Exporting Report Data Oracle RightNow Analytics Cloud Service
Resolution:
It is possible to export report information from the Oracle B2C Service application into a format that can be used in other analysis software. Data from both custom reports and standard reports can be exported.
Advanced export options allow a user to export all report data up to 100,000 rows. However, this functionality is not available if the report is queued. Additionally, advanced export options (step 5 below) are not available in BUI so it is recommended to use the .NET console for large data sets. Users can export only one level of data at a time. That is, if your report includes multiple drill-down levels, you will only export data for the level that you are viewing. The export function does not automatically export all data for all levels and options in the report.
To export data from a report, use the steps below:
Notes:
• Exporting to HTML: When you select HTML, selecting relative formatting will create a report that will display correctly most often due to browser support, while absolute formatting will be more precise when the viewer uses a browser that supports that type of formatting.
• Exporting to Excel: When exporting in this format, the version of Microsoft Excel installed on your workstation is automatically checked and the report is exported as an .xls or .xlsx file depending on the version.
When exporting a report with text areas to Excel, it is difficult to determine where to place the text fields. This is because the Oracle B2C Service Analytics engine records the location of the text area with absolute positioning (for example, we might place the upper left corner of a text field at the 13th pixel from the left and the 42nd pixel from the top) however Excel will only allow us to specify which cell in the grid we should place the text in. Therefore, although we do our best to try and place the text appropriately, it may not be placed in the same position that it was in the report. If you would like to see the text areas exactly as you have entered them in the report, you must export the report to a format that supports absolute positioning (such as HTML).
For additional information, refer to the 'Export report and dashboard data' section in the Online Help User Guide documentation. To access Oracle B2C Service manuals and documentation online, refer to the Documentation for Oracle B2C Service Products.