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Order of resources inside move screen
Answer ID 7274   |   Last Review Date 04/03/2019

What order are the resources in inside of the move screen?


Oracle Field Service (OFS), Move Screen


When the move screen is activated the list of suggested resources is formed according to weight of following rules below (strict order):

1. Equal ZIP: the technician with the equal ZIP will be the first one in a list. The intention is to move the activity on the technician who is the closest to activity to be moved.

2. Distance to ZIP: list of technicians is formed according to the least distance between activity to be moved ZIP and the current technician ZIP.

3. Number of activities: the technician with less activities will be shown.

4. Alphabetical order of Technician Name.