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Order of resources inside move screen
Answer ID 7274   |   Last Review Date 04/03/2019

What order are the resources in inside of the move screen?

Environment:

Oracle Field Service (OFS), Move Screen

Resolution:

When the move screen is activated the list of suggested resources is formed according to weight of following rules below (strict order):

1. Equal ZIP: the technician with the equal ZIP will be the first one in a list. The intention is to move the activity on the technician who is the closest to activity to be moved.

2. Distance to ZIP: list of technicians is formed according to the least distance between activity to be moved ZIP and the current technician ZIP.

3. Number of activities: the technician with less activities will be shown.

4. Alphabetical order of Technician Name.