How can I allow the score of unused answers to decay faster?
Answers, Agedatabase settings
The SA_AGE_FREQ configuration setting specifies the aggressiveness of the SmartAssistant Data Aging process. Aging includes both reducing the score values of answers and deleting links between answers. With this setting, aging is automated and responsive, creating a more easily managed and more usable knowledge base. The setting ranges from 0 - 400 and the set value corresponds to the approximate number of days that will pass before an unsued answer will be aged.
Note: The aging process occurs during the Agedatabase utility run. A transaction is written for each answer that is decayed during that Agedatabase run. Although the Agedatabase utility runs nightly, the frequency of decaying is based on the configuration setting identified above so transactions for decayed answers occur at these intervals. Over time the answer may have many decaying transactions. These transactions indicate the history of aging for a particular answer.
Path to setting(s): Select Configuration from the navigation area > Site Configuration > Configuration Settings > and search by Key.
For additional information, refer to the 'Solved Count Aging' section in online documentation for the version your site is currently running. To access Oracle Service Cloud manuals and documentation online, refer to the Documentation for Oracle Service Cloud Products.