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Menu field values in New Contact search window not carrying over into new contact
Answer ID 6934   |   Last Review Date 09/16/2019

When specifying a menu field value, such as state, in the New Contact search window, why is this value not carrying over into the newly created contact?

Environment: 

Oracle Service Cloud, All versions

Resolution:

By design, only string field filter values specified in the Contact Search dialog are pre-populated when a new Contact is created. Menu fields are not carried over.

If you would like to submit an enhancement suggestion regarding this feature, please post your submission to the Oracle Cloud Customer Connect Idea Lab.

 

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